These Policies are provided to guide You with information about the process of rescheduling, cancelling or refunding of Our Products and Services.
In addition please refer to Our Terms and Conditions that govern the supply of any Products and Services Ordered by You, from Us.
Products Only Refund Policy:
The products on our website are downloadable digital eBooks.
We offer a 6-month "Any Reason" 100% money back guarantee on our eBooks. If you feel that our eBook products you have purchased do not suit your needs, we will gladly give you a full refund of monies received within 6-months from date of purchase.
Autism Parent Training and Support Programs Policy:
Rescheduling Appointments Policy:
Sometimes things come up and that’s ok. We understand that parenting special little ones can be unpredictable. If you need to reschedule your appointment, please let us know at least 24 hours in advance of your scheduled appointment via email to firstname.lastname@example.org
If less than 24 hours notice of your scheduled appointment is provided, we reserve the right to not reimburse your session hours or monies. Exceptions to this will only be considered at our discretion on a case-by-case basis.
Please note - Since full payment is required prior to Services being provided, any rescheduling of appointments must be rebooked within one month of the original appointment dates.
If no attempt is made to rebook within one month of the original appointment date, we reserve the right to not reimburse your session hours or monies.
Multiple rescheduling of the same appointment is not permitted. Exceptions to this policy will only be considered at our discretion on a case-by-case basis.
A “no-show” is when you miss a scheduled appointment without providing notification in accordance to the Rescheduling Appointments Policy.
There will be no reimbursement of session hours or monies. Exceptions to this policy will be considered at our discretion on a case-by-case basis.
Processing Refunds for 100% Money Back Guarantee for Products Only
For you to benefit to receive a full 100% refund, you must do so in writing via email. Simply follow these easy steps:
We may, at any time and at our discretion, vary these Policies by publishing the amended Policies on our Site. We recommend you check our Site regularly to ensure you are aware of our current Policies.
For any questions or notices, please contact our Policy Officer at:
Autism Storyworld ABN 63 171 277 135
Last update: 18 October 2019
Website Disclaimer: Please note that the content on our Site, including eBooks, learning materials and consulting services are not intended to be a substitute for professional medical and psychological advice.
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Please contact us if you have any questions.