Reschedule / Cancel / Refund Policy

These Policies are provided to guide You with information about the process of rescheduling, cancelling or refunding of Our Products and Services. 

In addition please refer to Our Terms and Conditions that govern the supply of any Products and Services Ordered by You, from Us.

Rescheduling, Cancellations and Refunds will only be valid if you provide notice in writing via email to hello@autismstoryworld.com

Please be aware that different policies apply to specific Products and Services as set out below:

Products Only Refund Policy:

The products on our website are downloadable digital eBooks.

We offer a 6-month "Any Reason" 100% money back guarantee on our eBooks. If you feel that our eBook products you have purchased do not suit your needs, we will gladly give you a full refund of monies received within 6-months from date of purchase.

Autism Parent Training and Support Programs Policy:

• Upfront payment is required before Services are provided.
• Payment Plans available upon request.

Rescheduling Appointments Policy:

Sometimes things come up and that’s ok. We understand that parenting special little ones can be unpredictable. If you need to reschedule your appointment, please let us know at least 24 hours in advance of your scheduled appointment via email to hello@autismstoryworld.com 

If less than 24 hours notice of your scheduled appointment is provided, we reserve the right to not reimburse your session hours or monies. Exceptions to this will only be considered at our discretion on a case-by-case basis.

Please note - Since full payment is required prior to Services being provided, any rescheduling of appointments must be rebooked within one month of the original appointment dates.

If no attempt is made to rebook within one month of the original appointment date, we reserve the right to not reimburse your session hours or monies. 

Multiple rescheduling of the same appointment is not permitted. Exceptions to this policy will only be considered at our discretion on a case-by-case basis.

“No-Show” Policy:

A “no-show” is when you miss a scheduled appointment without providing notification in accordance to the Rescheduling Appointments Policy.

There will be no reimbursement of session hours or monies. Exceptions to this policy will be considered at our discretion on a case-by-case basis.

Processing Refunds for 100% Money Back Guarantee for Products Only

For you to benefit to receive a full 100% refund, you must do so in writing via email. Simply follow these easy steps:

1. Obtain your original purchase receipt/invoice (proof of purchase)
2. Email us your reason for requesting a refund with your proof of purchase attached and send to hello@autismstoryworld.com 
3. Refunds agreed by us will be processed within 60 days by direct deposit to your nominated account

Amendments

We may, at any time and at our discretion, vary these Policies by publishing the amended Policies on our Site. We recommend you check our Site regularly to ensure you are aware of our current Policies.

For any questions or notices, please contact our Policy Officer at:

Autism Storyworld ABN 63 171 277 135

Email: hello@autismstoryworld.com

Last update: 18 October 2019